Refund policy

At HavenlyHome, we want you to feel confident with your purchase. If your order arrives damaged, defective, incorrect, or does not arrive, please contact us within 30 days of delivery so we can review your case. Email us at support@havenlyhome.store with your order number, a short explanation, and photos if needed. Once your request is approved, refunds will be issued to your original payment method within 5 to 10 business days. Shipping costs are non-refundable unless the issue was caused by us. We do not accept returns for change of mind, misuse, or items sent back without prior approval. If an exchange is available for a defective or incorrect item, we will be happy to help.